Banks behaving badly

A collection of personal accounts of customer service disasters and frustrations inherent in being a customer of a bank today. Chapters include 'Fee for Your Life', 'An ATMosphere of Mistrust', 'Laughing All the Way to the Bank' and 'Queues and Quibbles'. Includes photos and humorous cartoons. Author previously wrote 'Understanding Asthma', 'Raising Goats in Australia' and has compiled the 'Australian Arts Diary' for nearly 20 years.