The Citizens Advice Handbook

bull; What can I do if a shop refuses to give me a refund on faulty goods? bull; What should I do if I can't get my child into the school I want? bull; Who should I complain to if my landlord refuses to carry out vital repairs? bull; Who can I turn to if I get into debt? bull; Where can I find a list of local GPs? bull; Where can I find out about my rights as an employee? bull; How does a small claims court work? bull; How do I go about making a will?With sections covering everything from employment to education and housing, this book looks at the many issues and problems that can arise and tells you how to deal with them simply and practically, when and where to turn for professional help and what to do if you feel you have been treated unfairly. Drawing on years of experience and a vast bank of resources, Citizens Advice are uniquely placed to give the most up-to-date information about the procedures and practices that affect everyone. A vital book for every household.