Title may change This is an excellent book and a
must read for managers. Crosby has listed 14 steps
to attaining the Zero Defects. However, this
should not be the first read, unless you are
already familiar with the concept, tools and
techniques of quality management. First you should
be reading Quality is Free (by the same author). I
strongly feel that you should believe in the
concept of quality or the fact that there is
always a scope of improvement in what you do, only
then you can progress. The entire concept of
Quality Management is about "excellence in work",
which is what is taught by ancient Hindu holy book
